Another wonderful opportunity of lending into online income business is getting a Business process of some company. Well, there are plenty of such business ventures in India and abroad, but most of them in a larger than life size, where the money is talked in millions and billions. But it’s not necessary that one has to be ready with that big capitial. One can start supporting a company with turnovers with 2-3 millions, I mean start with one man machine and then expand gradually with the expansion of business party. In other words setting up a call center for online support.
BPO technology is subject to improvements and innovations. Some of these technologies include speech recognition and speech synthesis software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, and many other technologies to improve agent productivity and customer satisfaction. Automatic lead selection or lead stearing is also intended to improve efficiencies , both for inbound and outbound campaigns, whereby inbound calls are intended to quickly land with the appropriate agent to handle the task, whilst minimising wait times and long lists of irrelevant options for people calling in, as well as for outbound calls, where lead selection allows management to designate what type of leads go to which agent based on factors including skill, socio-economic factors and past performance and percentage likelihood of closing a sale per lead. The concept of the Universal Queue standardises the processing of communications across multiple technologies such as fax, phone, and email.
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