MaraStar Communications - customer service training ideas

Training cannot be the same old technique of long hours of presentations, tea breaks, again presentations. In most of the cases, it has been found that people have felt drowsy while attending the training sessions for long hours. In other cases, it has been found that people attend training sessions only because of the delicious food that is offered to them! But in reality, it is seen that people are coming out of the training session and joining their usual workers without learning anything. Thus, the purpose of training is not fulfilled.

This is a very undesired result. This happens because of lack of innovative and modern techniques of training which can steal the attention of the learners. But in most of the cases it has been found that the boring lectures coupled with presentation of still photos projected through the Overhead projectors have failed to impart proper training to the learners or to get their interest.

So there lies the necessity to impart training in a creative and interesting way and in this area, Marastar Communications have come out with their innovative training software which can be used to train employees through the use of interactive cartoon characters. This package consists of several videos called ToonUps that help to impart training to the sales and the customer care executives. These are very important fields of operations for a business and people should be trained with the best knowledge and skills in the best possible way to achieve the best results. There lies the significance of the Toonups.

We all know how the field of customer service has emerged in the developing countries because of outsourcing. So, when you are residing in America and asking for help over the line regarding your computer performance to a customer care executive of the company, you might actually be talking with an executive situated in India. So, customer care executives, you can well guess how you all have to be prepared with all strategies while handling foreign, domestic and difficult customers. Get the customer service training ideas from the ToonUps!